“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.” Philip Crosby
In the final installment of a three-part series on quality management, operations expert Scott Sedam offers a roadmap for achieving the highest level of quality management — quality by prevention.
The Quality Life Cycle allows for the characterization and visualization of the various complex stages and dynamics of quality. Here's how to put it work in your company