Customer Satisfaction

Annoyed homeowner on construction jobsite

5 Steps to Restore Customer Confidence

When things go wrong on a project, your ultimate objective should be to not only resolve the issue but to restore customer trust and confidence. Here's how

Graphic of hands raising up person holding a trophy for best customer experience

Sales + Marketing

6 Keys to a Recognition Program That Improves the Customer Experience

Follow these steps to create and implement a program that rewards your superstars and boosts your CX scores and referrals

Home builders striving for perfection with their customers get scores of 10

Customer Satisfaction

Strive for Perfection

Even an attempt at perfection is difficult, but if you set perfection as your company's goal and everyone involved strives for it, you'll be winning against the competition, regardless

Sales + Marketing

Customer Experience Metrics: How Builders Can Use NPS

When it comes to measuring customer experience, the Net Promoter Score is an underrated and misunderstood metric in the housing industry. Here’s how to use NPS to gauge customer loyalty and boost referral sales

Quality Matters

Builder Reputation Basics: One Make-or-Break Factor You Can't Miss

Since the first construction meeting lays the groundwork for a great relationship throughout the build, don’t sleep on the initial meeting between your site supervisor and new homeowners

Construction site supervisor on phone at jobsite

Design

How Can Home Builders Create a Better End Product for Buyers?

Housing Design Matters offers ways home builders can improve a homeowner’s experience

A man is using a circular saw to cut wood for a home building project.

Sales + Marketing

Managing the CX Roller Coaster for Homebuyers

How to mitigate the valleys and maximize the peaks to leave customers excited and delighted about their new-home buying experience

Yellow rollercoaster with blue sky in background

New-Home Sales

8 Ways to Improve the Product Reselection Experience for Customers

When supply-chain constraints require revisiting design and finish choices, follow these tips to turn potential trouble into a great customer experience

Business Management Best Practices

22 Up and Coming Consumer Trends to Watch in 2022

From customer service to social responsibility, these opportunities can maximize growth and help business keep pace with upcoming consumer trends

Sales + Marketing

The No. 1 Thing Home Builders Get Wrong With Customer Experience: Warranty Service

Don't neglect the warranty phase of the homebuying journey. How upgrading your warranty program can gain trust and meet the expectations of today’s homebuyers

Community Development

5 Tips for Serving Military Homebuyers

On Horizon TV this week: Buyers serving in the armed forces have specific needs when purchasing a home. At Embry Mill in Stafford, Va.,...

Appliances

Appliance Delays Prompt Confusion and Aggravation

After nearly a year of waiting for delayed orders, customers are finding unconventional ways to cope with their frustrations.

Customer Satisfaction

Improving Customer Service After Closing

Get out in front of repairs after move-in to keep homeowners happy and the word about your home building business positive

Leadership

Even Flow: The Heartbeat of a Production Builder

Learn to speak the language of even flow and the slot system for more efficient production, greater profitability, and improved customer satisfaction

Heartbeat reading for home builder even-flow system of production

5 Steps to Restore Customer Confidence

6 Keys to a Recognition Program That Improves the Customer Experience

Strive for Perfection

Customer Experience Metrics: How Builders Can Use NPS

Home Builders Institute's Schools to Skills Grant Application Open Through December

As Mortgage Rates Rise, Buyers Lose Purchasing Power

Renters Are Choosing Single-Family Homes for These Features