Customer Satisfaction The Rear View Mirror - Goodbye 2011! When we look into our car’s rearview mirror we see where we have been, as well as the distant horizon; the vanishing point of times past. ...
Customer Satisfaction Black Friday - Where Were The Builders? The 2011 “Black Friday” sales numbers are in and show a pleasantly surprising 16% gain in year-over-year retail sales! Some economists,...
Customer Satisfaction The Need For Speed To home builders, speed is a highly valued commodity. It is not unusual to hear home builders boast about fast build cycles, lightening...
Customer Satisfaction Home Building and the Ultra Marathon The idea of running a 100 mile race ten years ago was as inconceivable and foreign to me as the possibility of a 6 year real estate crash. ...
Customer Satisfaction Quick decisions and growing market share: the chicken or the egg? While making sales presentations to three of our four most recent prospective clients, we were hired on the spot – three times! On the...
Customer Satisfaction I Hear and I Forget “I hear and I forget. I see and I remember. I do and I understand.” — Confucius It is that time of year. Customer satisfaction and...
Customer Satisfaction How To Out-Behave the Competition Want an excellent book to read? Try Dov Seidman’s “How: Why How We Do Anything Means Everything... in Business (and in Life).” This book...
