The two trophies most builder sales operations covet are more qualified traffic and more sales. An often-overlooked way to attain both is a well-thought-out and executed participation program for Realtors.

In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.

Scott Sedam wraps up his six-part series on quality management with 10 techniques for building efficient processes and ensuring a better product.

An Olympic-caliber rower, former professional boxer, award-winning chili cook, and cat trainer are among home building’s young superstars to be named 40 Under 40 winners for 2013 by the editors of Professional Builder magazine.