When David Weekley Homes won the NHQ Award in 1993, the Houston-based firm set benchmarks for gathering data to measure the strength of customer relationships.
Many home builders, perhaps most, run their companies the way George S. Patton ran the Third Army, great at giving orders and getting things done, not so gret at mentioning the emerging leaders a growing organization needs.
Two insulation firms -- Collins & Co. of Vernon, Conn., and Comfort Insulation of Bend, Ore. -- have been named National Certified Contractor Firms of the Year.
You can change anything you want, so long as it’s something we do. In a nutshell, that’s the approach most large production builders seem to take with buyers’ requests to change something about their new homes.