Impressing the judges is less about defending your methods and more about conveying how you accomplished the mission

COQ (cost of quality) refers not to the cost of building a quality product, but rather the cost of not doing so

Holding trades to an exacting benchmark helps attract the best in the business.

Streamlining to-do lists improves efficiencies and makes for happy homeowners of Goodall Homes

Daily standup meetings and brief huddles promote a culture of communication

Widespread use of data promotes truth instead of myth, plus better evaluation of cost control, customer satisfaction, and even quality of life at work.

Raising the bar means that top standards must permeate every aspect of work culture. Just ask the winners of this year’s National Housing Quality Awards.

Fostering a culture of ownership helped Veridian nab top honors.

Tom Gillespie has long believed that a healthy bottom line is the by-product of excellence. Scores of home builders have benefited from his approach