National Housing Quality Award 2012 NHQ Award Winner: Goodall Homes' Blueprint for Creating Raving Fans For Nashville-area builder Goodall Homes, having satisfied customers isn’t good enough. The builder wants its buyers raving and willing to spread the word
Quality Management Learning from the dysfunctional The vast majority of what is written about management and business is about excellence, those people and organizations that excel. Little is...
Quality Management Simple and fun introduction to lean concepts: Thinking outside the dome Using Lean concepts can be very powerful; the trick is using them correctly. In an earlier blog I discussed ‘Lean and Six Sigma in...
Quality Management Video and product list for the All American Home Building a home made entirely from American made products from the nails to the bathtub was achieved by Bozeman, Montana builder Anders...
The Lean Builder 'If you think you can, or you cannot, you are right' — Lean Tuesday with Scott Sedam Henry Ford was a genius and if not father of the automobile per se, he was arguably father of the automotive industry. As usually...
Building Operations Break from the pack, and do it now I recently saw the movie "MoneyBall" with Brad Pitt as the lead playing a GM of the Oakland A’s baseball team. For the readers who have not...
Quality Management It doesn’t matter where you excel, it’s where you need to improve that counts Are you curious? Sometimes I wonder just how curious people really are. For example do you talking to those next to you at conferences? I...
Quality Management Big Q and little q Big Q and little q is a term coined by Dr Juran and is key in fully understanding quality. It contrasts the difference between managing for...
Quality Management The peanut butter & jelly sandwich workshop: A lesson in quality Yes believe it or not we can learn a lot from the simple peanut butter and jelly sandwich. While this is very simple it is also a low cost,...
Building Operations How to lower your fixed payroll cost by at least 40% Recently, there has been a lot of press about football player’s compensation. Specifically, many of the new contracts written for superstar...
