Most companies we encounter overlook relationship value, the measurable things a company does to create 'likability' between employees and customers

When home builder Stephen Shaw received a four-page checklist from a customer detailing how the customer perceived their relationship would unfold during construction, he knew he had a problem ...

If you're talking about mold in home construction ... Keep an eye on moisture intrusion in wood products, such as framing materials, before they go into a house

All home builders, regardless of company size, can and should implement the following HR best practices

The Reed Residential Group and Reed Research Group annually conduct an extensive study of all builders, remodelers and architectural firms nominated as one of the best companies to work for in the residential construction industry.

7 best practices that lead to superb customer satisfaction

Even-flow construction can help lead residential construction on the path to assembly line production

New materials, products, and techniques are appearing today at a faster pace than ever before, and it's important for home builders to keep up. What's at stake? Construction quality and customer satisfaction, for a start

Home building is notoriously stuck-in-the-mud, but progress is possible