If the adage 'the best time to ask for money is when you don’t need it' is true, then this is the perfect time for builders to fortify their credit lines.

Seven years ago, Hawthorne, N.Y., builder Martin Ginsburg made it his mission to improve customer satisfaction by multiplying contact points throughout his company with buyers.

Superintendent, construction manager or simply builder: By any name, these construction professionals sit squarely at the intersection of cost, quality, customer satisfaction and ultimately a builder’s good name.

Seeking to restore 'scenic equilibrium' to the shores of Lake Tahoe, the same regional agency that re-cently won a long-running property rights case is flexing its muscle again.

Using a professional search firm is analogous to identifying and properly managing your personal financial planner. It is that serious.

In the first quarter this year, Ed Pettigrew earned the highest bonus Royce Homes has ever paid to a construction superintendent for meeting key objectives.

The most effective builders I’ve known in my more than 20 years working in the home building industry not only invest in research, but also have an in-depth understanding of how to apply that research in each of their markets and submarkets.

Satisfaction at any point in a customer’s experience is the sum of perceptions minus expectations, says Paul Cardis, president and CEO of NRS Corp.

The Rohm and Haas Paint Quality Institute promotes quality paint as a proven, profitable new home upgrade.