Big, tall and in control, John Matthews dominates his job site in Cloverdale, Calif., where he builds three- and four-bedroom detached homes 90 minutes north of the Golden Gate Bridge.

Randy Banks has been building in Mountain Air Country Club in Burns-ville, N.C., since its inception in 1990, but only in the past two or three years has he enlisted outside help to survey customer satisfaction.

It would be hard to find another builder in America with a stronger sense of mission than McStain Neighborhoods in Boulder, Colo.

Recessed lighting is tops and track lighting barely registers on the popularity meter, according to a National Kitchen & Bath Association survey of its members on customers’ preferences.

No one on earth knows more about how to make money in the home building business than Lee Evans.

Please excuse Denver-area builder John Osborn if he doesn’t see the unbridled pursuit of customer satisfaction as something new.

Richard Sewell, director of marketing for KB Home’s Phoenix division, knows it pays to watch how companies outside the industry do things.

From three of the authors of 1977’s influential A Pattern Language comes Patterns of Home: The Ten Essentials of Enduring Design.

The Millennial Housing Commission recently issued a landmark report that recommends creating a homeownership tax credit and establishing a mixed-income multifamily rental production program.