Southern California Giant Fieldstone Communities has found a new way to maintain strong relationships with past customers and make a buck doing so.

Walking up to an on-site sales trailer can be both overwhelming and underwhelming to potential buyers — overwhelmingly intimidating given the trailer’s sheer size, underwhelming in its lack of appeal and polish (after all, it is a trailer).

Make hay when the sun is shining. That’s how builders are responding to strong demand and low mortgage rates.

Before you specify or install your next wood floor, a few minutes on the National Wood Flooring Association’s Web site might be a good idea.

Big, tall and in control, John Matthews dominates his job site in Cloverdale, Calif., where he builds three- and four-bedroom detached homes 90 minutes north of the Golden Gate Bridge.

Randy Banks has been building in Mountain Air Country Club in Burns-ville, N.C., since its inception in 1990, but only in the past two or three years has he enlisted outside help to survey customer satisfaction.

It would be hard to find another builder in America with a stronger sense of mission than McStain Neighborhoods in Boulder, Colo.

Home building is one of the few industries not singing the blues lately. So what’s up with Albert Cummings?

One of the most valuable benefits of the NHS competition is the insight into the best practices of builders that scored high in customer satisfaction.