Business Management HHHunt customers are smiling The 2013 BPAA winner for customer satisfaction shares its Golden Rule for creating fans.
Building Operations Man up, Funnyman (You too, Funnywoman) There’s a lot of testosterone on the jobsite. And there’s always plenty of stress. This can be an explosive combination. This is why...
Building Operations You and your signage.... Why so angry? The beautiful curved pavers led me to the front door, past the unbelievable fire pit patio. The product was impressive. The...
Building Operations Bridging the language gap... without language When it comes to communication, it pays to think smart. Or rather, thinking smart can keep you from paying…. In reading the book,...
Building Operations On Safety, Spanish and Forgiveness As a member of the Association of Subcontractor and Affiliates (ASA) of Chicago, we try to share the collective expertise of the...
Building Operations Labor Days: The Labor Crunch and the Hispanic Diaspora Three stories jolted me in quick succession last week. A close friend who leads a residential home building firm in Chicago responded...
Business Management Today's Choice: Employee Satisfaction or the Poacher Headhunters, home builders, and other industries are looking for talent. If you ignore employee satisfaction, your human capital will be hired away.
Building Operations Malcolm Gladwell vs. Bradley Hartmann: Is expertise overrated? In his 2008 book, Outliers, Malcolm Gladwell popularized the idea of the 10,000-Hour Rule. That is, the essential component in...
Building Operations Alone in the backfield: 4 ways to prepare for “GameSpeed” We were winning by several touchdowns when I got the nod. “Just hand the ball off, stay in bounds, & keep the clock running...” ...
Business Management Executive Corner: Dealing with equity partners Don Dykstra, president of Bloomfield Homes (Southlake, Texas), says a recent deal with Sumitomo Forestry provides the builder with confidence to increase leverage.
