In Bill Davis' voice, there is no mistaking the energy, enthusiasm and passion he has for home building.

Building 3,000- to 4,000-square-foot homes at a $500,000 price point, Bob Cartledge succeeds by making the most of an ethos and a system that have served his company well through the years.

Owensboro, Ky.-based Thompson Homes is committed to aligning its customer’s expectations with what really happens in home building.

English/Spanish for Painters & Contractors could make jobs easier for construction superintendents who manage Spanish-speaking trade crews -- especially painters.

Asking customers if they have actually recommended their builder is an important innovation in the NRS research.

With only 75 employees (including a full sales force) handling more than 500 closings a year, Engle Homes’ Arizona division seems the opposite of Ginsburg Development Corp.

Satisfaction at any point in a customer’s experience is the sum of perceptions minus expectations, says Paul Cardis, president and CEO of NRS Corp.

Seven years ago, Hawthorne, N.Y., builder Martin Ginsburg made it his mission to improve customer satisfaction by multiplying contact points throughout his company with buyers.

One of the most valuable benefits of the NHS competition is the insight into the best practices of builders that scored high in customer satisfaction.