In hot markets across the country, this might be harder now than ever before, but it’s close to imperative for the startup business we profile in this series.

Just when you thought customer satisfaction was surpassed only by exceeding expectations, customer satisfaction rules are changing again.

At a time when good people can find a job almost anywhere their skills are a match, it is invigorating to be surrounded by a team of zealots.

Charles Sheron, Chairman of the Atlanta-based Sheron Group, is convinced that the Internet is not just the tool of the future, it is also one of the most important tools builders can use today.

Imagine this. There are about 50 significant builders in your market and here’s where you stand: Out of 50, you are a clear number one in customer satisfaction as measured by an independent third party.

The January article in Professional Builder regarding the projected decline in individuals entering the home building industry led the way.

Gastite, the Springfield, Mass., maker of flexible gas piping is undergoing a massive transformation in its production capacity as a result of unprecedented demand for its principal product.

The home building industry was dragged through the mud by the media a few years ago based on problems associated with the improper installation of some exterior insulation and finish systems (EIFS).

Why does it take more than ten years for new technology and new building products to be absorbed into the mainstream of housing?