For today’s homebuyers, there are two primary sources of dissatisfaction and they center around the lending experience and a lack of proactive communication about the building process. Pro Builder talked with builders and customer satisfaction experts

As the housing market picks up, builders have to figure out how to rebuild their businesses without having to staff up. Consultant Charles Schneider offers ideas for expanding without breaking the bank.

When working on improving a process in your business, this simple tool can help you think thorough improvement opportunities

Proven processes for getting your field quality in order