Last year J.D. Power rated builders in 16 cities, and this year it’s measuring more than 20.

Shamrock Builders would rather walk away from a sale than work with a client they know they won’t please.

While the land buy sets the stage for profit potential, direct construction costs are the major variable that actually determines what the profit will be

The porch reclaims its position as the elevation's main attraction.

Customer satisfaction comes down to individual decisions made by employees and trade contractors, beyond all of the industry best practices imposed from above.

Job-site communication can be a problem if workers, foremen and superintendents are not somewhat familiar with construction terms in English and Spanish.

Personal relationships with buyers are just as important as quality control.

In less than a decade, transplanted Californian Perry Ashby has helped change the Missoula, Mont., new home market for the better.

7 best practices that lead to superb customer satisfaction