7 best practices that lead to superb customer satisfaction
Eight weeks after closing, Maryland builder Marvin Ausherman schedules a single day when all trades return to wipe out warranty list items.
Simonini Builders still understands the impact of a phone call from the top guy to a trade contractor to move a warranty item off a customer’s list
Profitable insights from this year's winners - including what makes them so good
Above all else, determine two factors during the feasibility or “free look” period of a land purchase agreement
Look past the accomplishments on a job candidate’s résumé and explore the stuff that never gets bullet-pointed: failures, mistakes and bad decisions.
Pulte’s customers get personal treatment that beats that of most small custom builders.
Increasingly, buyers and builders seek out reclaimed wood; used lumber “harvested” from old homes, factories, warehouses, barns, wineries, breweries, and even bridges and railroads
Measuring customer satisfaction leads to superior customer satisfaction, which means more business.