Quality Management LEADERSHIP & REFLECTION QUESTIONS It’s a cliché but everything starts with and ends with Leadership. It’s from leadership that the vision comes, the inspiration for the...
Quality Management HOW QUALITY TOOLS & HIGH PERFORMING HOMES PROGRAMS FIT INTO NHQA The NHQA criteria may look simple at first glance, just 8 headings, but this is deceptive, it has depth and complexity. Think of the range...
Quality Management A3 IMPROVEMENT TOOL Looking for a way to focus and coordinate improvement initiatives? A3, which is named after the size of paper it is meant to be printed on....
Quality Management Blog: The importance of process management in green building Whether you are planning to or currently use Energy Star, NAHB National Green Building Standards, DOE’s Builder Challenge or another program...
Quality Management BENCHMARKING HIGH PERFORMERS Reinventing the wheel can take a lot of time. So why not consider benchmarking best practices. The 2011 National Housing Quality Award...
Quality Management THE IMPACT OF QUALITY FOR BUILDERS What REAL bottom-line impact can Quality have on my business! When we look at the cost of not having quality, quality quickly becomes an...
Quality Management THE TRUE VALUE OF THE NHQA FEEDBACK REPORT When builders apply for Professional Builder’s National Housing Quality Award they receive much more than the chance to win an award — they...
Quality Management THE VALUE OF CHECKLISTS Whether you like checklists or not, there’s no denying the impact they can have on ensuring things get done right the first time, every time...
Quality Management THE ‘HOUSE OF QUALITY’ MODEL FOR THE NHQA The NHQA consists of a set of eight criteria but how does it actually function? The criteria does not consist of isolated standalone...
Quality Management IMPROVING CUSTOMER SATISFACTION THROUGH EMPLOYEE SATISFACTION…. PROVE IT! CUSTOMER SATISFACTION While it has been long established that organizations with a quality foundation have better leverage to achieve high...
