Quality Management

A UK study of those using the ISO9001 Quality Management System in the construction industry had a number of interesting findings that...

Quality Management

Mental blocks to creativity

Often the main block to creativity is actually a mental block. Thoughts or comments such as these can stop creativity in its tracks. Im...

Quality Management

How consistent is your business?

When was the last time you did some walk arounds in your business, asked your customer service or construction teams some basic questions,...

Quality Management

November is World Quality Month and November 10th is World Quality Day ! This can be a great opportunity to leverage local and regional...

Quality Management

In this economy these builders are growing sales, expanding into new markets and achieving 100% customer satisfaction! They are building...

Quality Management

Learning from the dysfunctional

The vast majority of what is written about management and business is about excellence, those people and organizations that excel. Little is...

Quality Management

Change, short and sweet

"It is not necessary to change. Survival is not mandatory."--W. Edwards Deming ...

Quality Management

Using Lean concepts can be very powerful; the trick is using them correctly. In an earlier blog I discussed ‘Lean and Six Sigma in...

Quality Management

Building a home made entirely from American made products from the nails to the bathtub was achieved by Bozeman, Montana builder Anders...

Quality Management

Are you curious? Sometimes I wonder just how curious people really are. For example do you talking to those next to you at conferences? I...

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