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Quality Management

FMEA

Failure Modes and Effects Analysis (FMEA) is a tool that can assist in identifying where your areas of risk lie and helps structure...

Lean Design

Better bust out the Grey Poupon for this one. Turrets, steep roof, stone and stucco will drive up the cost per square foot a bit on this...

Customer Satisfaction

Years ago, well after the huge productivity gains of the industrial revolution, employers still sought productivity improvement. In an...

The Sweet Spot

Are you listening to your remodeling clients?

A recent experience got me thinking about how companies all-too-often fall back on financial incentives when dealing with an unhappy...

Quality Management

Team roles

The Belbin team roles are used to help create effective and balanced teams. Few individuals are strong in all of these roles, so ensuring...

The Sweet Spot

Lead paint lessons from The Brady Bunch

The Brady Bunch is a font of life lessons from the importance of compromise to why you should never lie to your parents to ... uh ... never...

Lean Design

“Is this chicken, what I have, or is this fish? I know it's tuna, but it says 'Chicken by the Sea.'" We can thank Jessica Simpson for...

Customer Satisfaction

Every builder wants to have outstanding customer satisfaction, right? Our research shows that to accomplish the highest customer...

The Lean Builder

Lean Building Blog: What Lean isn’t

During an orientation recently with a room full of suppliers and trades for one of our “LeanPlan Workout” implementations, I was interrupted...

Quality Management

The Lean Enterprise Institute surveys show that 36% of companies attempting lean give up the efforts. Customer Relationship Magazine cites...

Home Builders Institute's Schools to Skills Grant Application Open Through December