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Quality Management

The ACORN test

The ACORN test is an easy to remember way to evaluate the charter of an improvement project. A Accomplishment. Does the goal actually...

Customer Satisfaction

A Lesson Learned from the Builder of the Year

We can all relate to great leaders, but we may fail to note what makes them so. Harry Truman is quoted as saying, “Not all readers are...

Quality Management

“The stories, apocryphal or not, that circulate in an organization reveal its devotion (or lack of it) to quality, and serve to inspire its...

The Lean Builder

I have spoken at PCBC, the big West Coast building conference most of the past 15 years and I always enjoy it. The event has been very well...

Lean Design

The title of this blog is tongue in cheek (or maybe foot in mouth) as a follow up to a blog I wrote a while back titled, "Second Floor...

Quality Management

Technology has made gathering data so much easier. However, the problem is we can be overwhelmed by it. Surveys, stats, city, state and...

Lean Design

A young doctor was just setting up his first office when his secretary told him there was a man to see him. The doctor wanted to make a good...

Customer Satisfaction

This week's installment of Charlie Scott on Customer Satisfaction in Home Building questions how new houses are delivered to customers. ...

Quality Management

Just focus on your customer

The focus is the customer, it’s about their needs and wants. Sometimes when we try to improve our customer focus and we try to achieve a ...

The Lean Builder

My son Tyler (second of 4 children), age 29, is taking a new position with a homebuilder after having two good building industry jobs in the...

Home Builders Institute's Schools to Skills Grant Application Open Through December