Great Solutions for Builders Is it time to fear headhunters? If there’s one common thread among the six builders featured in our article on fast-growing builders (“Big Gainers”), it’s the absolute...
Quality Management Think of the client when designing: People do use that building, you know Sometimes it feels as though buildings are being designed without consideration of those that will occupy them. Thought always needs to be...
Quality Management The disconnect with company culture A recent survey conducted by Deloitte entitled ‘Core Beliefs and Culture’ showed that culture creates strong business performance, it also...
Lean Design The 3,700-sf 'fairy tale' house “Obsessed by a fairy tale, we spend our lives searching for a magic door and a lost kingdom of peace.” - Eugene O'Neill Nothing brings up...
Quality Management Improving customer service I have personally seen organizations that have used initiatives to drive service excellence and have created for example 98% customer...
Quality Management Would your business do this ? $50k which was to be transferred from one business account to another was not actually completed. A client was given completely different...
Customer Satisfaction Team - There is no "I," but the "A" is for accountability Team sports analogies have long been used in home building for obvious reasons. They both have the common component of individual...
Lean Design 2,000-sf workhorse plan continues to ring the bell This little plan has really been a high producer. It is simple to build, lean, and has great curb appeal. As a result this plan has sold...
Quality Management Losing money every day While Quality tools and techniques have been around for a long time and proven their worth I still see and hear situations that amaze me....
The Lean Builder Election 2012: The elephant in the room for home builders I travel this country meeting with builders virtually every week and between my monthly Professional Builder article, my weekly blog on...
