No builder or sales organization has ever successfully navigated through difficult times by relying on hope. Here’s a look at the stages of grief that builders have encountered while riding the bumpy road of the recession.

For Nashville-area builder Goodall Homes, having satisfied customers isn’t good enough. The builder wants its buyers raving and willing to spread the word

What does it take to build a Lean culture with your suppliers and trades, and how does it impact their business and yours?

It's time to refocus attention on your employees and begin turning your people back into highly productive, committed members of your team

While many home builders are minimizing exposure to land assets, opportunistic companies like Charter Homes, Signature Homes, and Toll Brothers view distressed land acquisition as a solution for both short-term survival and future success

The key to making money on partially completed projects is thorough due diligence and an incredibly clear understanding of the liability issues. Here's what you need to know

IBM, GE, and American Express are among the Fortune 500 companies that have implemented “voice of the customer” programs. Find out how VOC can help you create a customer-centric culture

Haseko Construction, in Honolulu, put its quality management system to the test when it rolled out 22 neo-traditional models as part of its foray into single-family home building