A look at how New Urban Builders, in California, shaved off 7,600 days of work in a year by using software to reduce cycle time

Though the widely used Net Promoter Score has come under attack, there are good ways to adapt this customer loyalty metric to the home building industry

There’s never been a time when more talented managers are looking for jobs. Give some thought to what it takes to be a home building manager who is great with people

With a few notable exceptions, builders haven't figured out that if they create a disciplined, bulletproof building process, they'll have very few customer issues. And for those who do, they have time to deal with them

Businesses have learned that good risk management is not only a way of life but is also smart for business

Production builders should look before they go leaping into on-your-lot building as a sideline operation. While it sounds like a good idea on the surface, the process for scattered lot development has its own complexities

As simple as it seems, continuous improvement baffles me. Not because it's hard to understand; I'm baffled that such a simple concept can create so many different interpretations

In this column, Gary Grant — who just retired from Pulte's Minneapolis Division — imparts his lessons learned from 40 years in the industry

Profit-based compensation systems have the proven potential to motivate employees while increasing their focus on critical business issues such as revenue, cost control, profit, and customer satisfaction