If you do the right thing, your customers will be satisfied -- but you need to ask some tough questions first.

A quarterly variance analysis of estimates versus actual job costs can be quite revealing.

Homebuilder Hovnanian Enterprises Inc has posted its first profit since 2006, helped by a tax benefit.

Everyone in a home-building company, from the CEO on down, plays a part in delivering great customer service.

Scott Sedam interviews Mike Funk, Sr. and Jennifer Heitmann from David Weekley Homes, which saved $10 million by implementing Lean building principles.

Homestar was a big topic of discussion at the recent RESNET conference. Duncan Prahl reports.

Buffett is sold on building information modeling (BIM) technology and wants home builders to believe in it too.

Most manufacturer sites are too product-oriented. Here are Glenn Singer's suggestions for improvement.

Keith Robinson discusses why some leaders succeed while others fail.