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Sales
Finding your Path to Customer Satisfaction Success
According to Dr. Jack ReVelle, Six Sigma expert and quality guru, the average home has more than 60,000 points of failure during the building process. Having superb customer satisfaction scores means lessening those points of failure and doing a lot of t
Management
First-time Customer Satisfaction
Stories of unhappy new home buyers seem all too common today. Whether it be problems with the building experience altogether, part of the process in building their home, or in the final product, too often it seems nothing can transform - or quiet —
Builders
Wired
In a study of more than 400 consumers nationwide that are either owners of newly constructed homes or prospective buyers of the same, researchers found that 49% of the target consumers, presented with at least one home technology option, made a purchase.
Management
Together for the Common Good
Communes conjure up notions of sharing common spaces, resources and socio-political interests with a similar group of cohabitants. But collaborative housing, or cohousing, strikes a balance between privacy and community. Homeowners share common areas tha
features
KB and Stewart Form Collaboration
KB Home and Martha Stewart Living Omnimedia announced a joint collaboration on the design of new homes. The first community designed by the two will take place in Cary, N.C. and will feature approximately 650 homes. The community will include single-fami
Management
Why Employee Satisfaction?
Everyone's abuzz about the J.D. Power home builder rankings, and rightfully so. Regardless of your personal stance on the data, more potential home buyers are making it part of their research prior to making a buying decision. And if they're not,
Building Materials
Group Service
Builder Sourcing touts itself as the "Next New National Home Builder." For a business that is not strictly a home builder and is confined primarily to the Front Range of Colorado, that boast may seem broad. Builder Sourcing is a buyers group of
Management
The Customer Delight Honor Roll
Find out about five home builders that get customer satisfaction right. If you have not yet spent time on the J. D. Power public Web site and perused the rankings by builder and by city, you should. The data is both fascinating and revealing.
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