Quality Management

Team roles

The Belbin team roles are used to help create effective and balanced teams. Few individuals are strong in all of these roles, so ensuring...

Quality Management

The Lean Enterprise Institute surveys show that 36% of companies attempting lean give up the efforts. Customer Relationship Magazine cites...

Quality Management

Do you care as a leader?

A key aspect of quality management is the importance we place on employees, valuing people. We spend a significant amount of time and money...

Quality Management

Innovation and creative problem solving

Being creative and innovative is something that is widely touted, but how do we actually do it? This may be needed for a particular issue...

Quality Management

A Risk Management Benchmarking Survey in 2010 showed that 65% of businesses conduct no form of risk analysis prior to making major corporate...

Quality Management

Rework—What It Is and Ways to Avoid It

Rework is a common cause of schedule creep and cost overruns. Here's how to know what failures trigger rework so you can avoid them

Quality Management

Flat empowered organizational structures

Flat, team based and empowered organizations have the potential to out-perform tall hierarchical organizations in most every competitive...

Quality Management

Process improvement can often be received with impatience and inflated expectations of its impact. One of the regular problems is that a...

Quality Management

Often managers set goals for employees such as a minimum number of units to be produced each week and once this is achieved on a regular...

Quality Management

Checklists and audits may be one of the most basic approaches to quality but they frequently lead to problems of accurate data collection. A...

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