Quality Management

Team formation

Forming, storming, norming and performing are the four key stages in team formation. Forming: This is a short lived period when the team...

Quality Management

Strategy

“Management has to give direction to the institution it manages. It has to think through the institution’s mission, has to set its...

Quality Management

Short term thinking

One of Demings ‘Seven Deadly Diseases’ is ‘The Emphasis on Short-Term Profits’ and therefore on short term thinking. Despite the lessons of...

Quality Management

Leadership Reflections

Here is a simple exercise to help you reflect on your leadership. Make two lists. One is headed, ‘leadership I respected and valued’, the...

Quality Management

“The overall purpose of a site visit is to reveal the truth about the organization and provide a thorough assessment.” Brown, Baldrige Award...

Quality Management

The ACORN test

The ACORN test is an easy to remember way to evaluate the charter of an improvement project. A Accomplishment. Does the goal actually...

Quality Management

“The stories, apocryphal or not, that circulate in an organization reveal its devotion (or lack of it) to quality, and serve to inspire its...

Quality Management

Technology has made gathering data so much easier. However, the problem is we can be overwhelmed by it. Surveys, stats, city, state and...

Quality Management

Just focus on your customer

The focus is the customer, it’s about their needs and wants. Sometimes when we try to improve our customer focus and we try to achieve a ...

Quality Management

FMEA

Failure Modes and Effects Analysis (FMEA) is a tool that can assist in identifying where your areas of risk lie and helps structure...

Home Builders Institute's Schools to Skills Grant Application Open Through December