Quality Management Don’t create a bad impression with the simple things in sales Don't turn a potential customer into someone who turns around and leaves
Great Solutions for Builders Housing’s virtuous circle As an editor of one of the nation’s largest business publications covering home building, I’m frequently asked about the state of the...
Quality Management What do you call someone who doesn’t purchase from you? An ambassador for your company! Just because you don’t close that sale doesn’t mean that you should disengage with that potential...
Lean Design The British are coming! Why English exteriors are making a huge comeback If you were ever fortunate enough to have had a pair of parachute pants, checkered Vans or a headband then you probably remember the super...
Quality Management Voice of the customer VOC How are you listening to the Voice Of your Customer? A survey finds that 52% of organizations use 3 to 4 methods to gather VOC data and 22%...
Customer Satisfaction Customer Satisfaction Bonuses - Right or Wrong? Performance bonuses have been around the homebuilding industry for a long time. Salespeople earn commissions and bonuses based upon their...
Quality Management Improving your bottom-line: 2013 NHQA winner best practices Despite the current market and the recession these builders show how they have continued to improve, change and increase their bottom-line...
Great Solutions for Builders Lessons from one builder’s ‘quality journey’ This year marks the 19th edition of the National Housing Quality Awards, the industry’s only recognition program dedicated to helping...
Quality Management They only hire me from the neck down On a construction site a worker was grumbling to himself as he worked. “How is it going?” I asked. “What?........oh…..ah fine…..well…..do...
Quality Management Metal Roof Defects and Quality Assurance A roof can represent 10-25% of the cost of a building, 90% of improper installation procedures are covered from view upon completion of work...
