Quality Management

A recent research study on quality in construction projects established the following Quality Problem Factors as the sources of quality...

Quality Management

Trade scorecards

Some things to consider when evaluating your trade partners and creating a scorecard include the following: Defects Their scores on...

Quality Management

Which Quality tools are most commonly used?

In a recent study the following quality tools were found to be the most commonly and successfully used: Identification and leverage of...

Quality Management

This study provides further evidence that that integrating quality tools and methods into green building creates greater leverage! In this...

Quality Management

The impact of Six Sigma

In a new study on Six Sigma the savings to cost ratio ranged from 2.6 : 1 through to 2 : 1. As for cost savings as a percentage of...

Quality Management

A high level, 7 step process for improvement

Where to start with trying to address improvement. Here is a high level approach. Identify the area for improvement Establish your...

Quality Management

Don't turn a potential customer into someone who turns around and leaves

Quality Management

An ambassador for your company! Just because you don’t close that sale doesn’t mean that you should disengage with that potential...

Quality Management

Voice of the customer VOC

How are you listening to the Voice Of your Customer? A survey finds that 52% of organizations use 3 to 4 methods to gather VOC data and 22%...

Quality Management

Despite the current market and the recession these builders show how they have continued to improve, change and increase their bottom-line...

Home Builders Institute's Schools to Skills Grant Application Open Through December