Quality Management

They only hire me from the neck down

On a construction site a worker was grumbling to himself as he worked. “How is it going?” I asked. “What?........oh…..ah fine…..well…..do...

Quality Management

Metal Roof Defects and Quality Assurance

A roof can represent 10-25% of the cost of a building, 90% of improper installation procedures are covered from view upon completion of work...

Quality Management

Sometimes it feels as though buildings are being designed without consideration of those that will occupy them. Thought always needs to be...

Quality Management

The disconnect with company culture

A recent survey conducted by Deloitte entitled ‘Core Beliefs and Culture’ showed that culture creates strong business performance, it also...

Quality Management

Improving customer service

I have personally seen organizations that have used initiatives to drive service excellence and have created for example 98% customer...

Quality Management

Would your business do this ?

$50k which was to be transferred from one business account to another was not actually completed. A client was given completely different...

Quality Management

Losing money every day

While Quality tools and techniques have been around for a long time and proven their worth I still see and hear situations that amaze me....

Quality Management

A Simple Process Improvement Tool: 5W2H

When working on improving a process in your business, this simple tool can help you think thorough improvement opportunities

Quality Management

What is your company culture like?

Yes we are making lists again! Make two lists. In one list the elements of company cultures that you have experienced and liked. In the...

Quality Management

Implementation: Making it happen

“It is leadership, that recognizes that structure and goals are not effective without the corresponding tactics and that neither will...

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