Customer Satisfaction How Do You Measure the Customer Experience? In the Consumer Age, go beyond standard buyer surveys to understand the whole customer journey
Opinion Save Thousands of Dollars on Your Jobsite Want to know the easiest way for a builder to save money when building a new home?
Customer Satisfaction Selections Strategy: Tips for a Smoother Process on Custom Homes Collaboration holds the key to a smoother selections process that satisfies both client and home builder
Custom Home Design Selections Strategy: Tips for a Smoother Process Collaboration holds the key to a smoother selections process that satisfies both client and home builder
Innovation The Amazon of Home Building—or How to Disrupt the Industry Home builders should stop worrying about disruption and become the disrupter
Quality Matters Reducing Hot Water Wait Time Homeowners routinely complain about how long it takes for hot water to reach the tap, but the solution is easier than you think
Digital Marketing Mastering Customer Feedback—More Important Than Ever Today, consumers have the power with a single review to make or break a business. You need to play an active role in that process, shaping customer ratings into a strategic tool that makes your business smarter, more efficient, and more profitable
Construction Quality Construction Quality = Customer Satisfaction A comprehensive commitment to construction quality ultimately leads to satisfied homebuyers and more referrals
Sales 'Regretfully Yours': Top First-Home Regrets by Generation A new survey of American homeowners analyzes what they regretted most about their first home, and how the results stack up by generations:...
Sales + Marketing Best Practices Road Map for a Great Customer Journey Buying a home is stressful. Here’s how to ease your buyers’ anxieties and guide them on a path to an excellent experience