Business Management Home Building: Is It a Case of Failure to Communicate? Why home builders and other businesses have communication problems and how to address them
Customer Satisfaction New Home Sales: Mortgage Mayhem If you would like to improve your customer mortgage and closing experience, then take charge of it, like you do other critical tasks, and don’t treat your preferred lender as an exception.
Sales + Marketing Best Practices New-Home Sales: Building Customer Confidence Maintaining customer confidence creates a strong foundation for referral sales
Building Business The Truth Behind February's Home Builder Confidence Decline The Wells Fargo/NAHB Builder Confidence survey, for February, reported a historic drop in Builder Confidence. The report was hyped and in...
Customer Satisfaction Study Highlights Satisfaction Levels Among Green Homeowners Research reveals most owners of green homes would purchase another.
New-Home Sales Closing the Sales Fulfillment Gap, Part II: Action Amidst the Angst Builders weigh in with their own, still-evolving solutions on how best to shepherd customers from contract to closing
New-Home Sales Closing the Sales Fulfillment Gap: The Missing Link in Lean, Part I Builders would benefit from proactively shepherding customers from contract to closing more than they would from merely focusing on gaining more sales
Building Operations Why Starbucks and The Container Store are laughing at you Starbucks and The Container Store think you’re a joke. OK… maybe not you specifically. They think your training program is. Laughable...
Customer Satisfaction Life, Liberty and the pursuit of Happiness I have taken quite the respite from my blogging activities, despite statistics that showed a growing readership. For whatever reasons, I...
