Sales + Marketing A Low-Tech Secret to Help Home Builders Stay Competitive On the everlasting power of the pen—analog-style—to provide personal connection with buyers when selling homes
Leadership 7 Secrets to Building Teamwork In home building, beware of heroes, because teamwork is everything. Here's how to make sure it's happening
Business Management Identifying and Closing the Customer Satisfaction Gap Realize that customers are your reason for being, and rely on them for trustworthy feedback
Business Management 6 Rules of Supply-Side Service Suppliers and trades that treat every customer like their best customer have a distinct edge
Business Management For Great Customer Service, Company Culture Needs to Thrive Industry veterans share advice on the strong relationship between a consistent climate of excellence and a great buyer experience
Customer Satisfaction Construction Company Phone Manners Found to Be Off-Putting In a study of more than 2,200 people, just 21 percent of respondents indicated they were satisfied with the way construction businesses handle their phone calls
Customer Satisfaction Why Customer Feedback Is Essential to Your Bottom Line Seasoned builders share what homebuyers have taught them about delivering the best possible customer experience
Construction Quality 11 Ways to Minimize Warranty Expenses Focus on continuing improvement to help prevent warranty hassles and give you an edge over competitors
Customer Satisfaction An Exceptional Customer Experience Can Be A Gold Mine For Builders The Internet has its flaws. It has put more than a few softball-size dents in the hood of privacy, it provides us with far too much insight...
Customer Satisfaction The Power of Positive Is Mission Critical Sales are important, but positive customer experience is a gold mine
