Customer Satisfaction

Quality Management

Think of the client when designing: People do use that building, you know

Sometimes it feels as though buildings are being designed without consideration of those that will occupy them. Thought always needs to be...

Business Management

Customer Satisfaction: The Ultimate Team Game in Home Building

In home building, the team counts on the performance of each individual to deliver the “big win,” which is a happy customer

Quality Management

Improving customer service

I have personally seen organizations that have used initiatives to drive service excellence and have created for example 98% customer...

Customer Satisfaction

Team - There is no "I," but the "A" is for accountability

Team sports analogies have long been used in home building for obvious reasons. They both have the common component of individual...

The Sweet Spot

Are you listening to your remodeling clients?

A recent experience got me thinking about how companies all-too-often fall back on financial incentives when dealing with an unhappy...

Customer Satisfaction

Customer Satisfaction: IQ Versus EQ in Home Building

Home building is an extremely complicated business and as such requires very intelligent people and systems. Think about it for a second. ...

Customer Satisfaction

Customer Satisfaction Blog - Vampires!

I often wondered why a consulting friend of mine wrote of his miserable air travel experiences, and now I get it. The airline industry,...

Business Management

75 years of people, ideas and trends in home building

In honor of Professional Builder's 75th anniversary, we profile pioneering figures, breakthrough ideas, and transformative market trends that have shaped home building since 1936.

Customer Satisfaction

Pulte introduces iPad app

The home builder Pulte is launching a new iPad application geared toward home buyers

Customer Satisfaction

Have you set customer satisfaction goals for 2012?

December is often the time of year that many home building companies finalize their 2012 goals and budgets. Management meticulously...

Home Builders Institute's Schools to Skills Grant Application Open Through December

As Mortgage Rates Rise, Buyers Lose Purchasing Power

Renters Are Choosing Single-Family Homes for These Features