Customer Satisfaction

Management

Referral Marketing Tips for Home Builders

No one needs to tell you how important marketing is to staying in business. Likewise, it's no big secret that not all marketing is equally effective at generating new business. With a housing surplus and lackluster sales, it's not enough to hit t

Home Builder Customer Loyalty

Home building companies with the highest customer satisfaction ratings have experienced little decline in their stock prices compared to companies not known for outstanding customer service.

Management

Home Builders Deliver Personalized Service

As the housing market continues to stabilize, successful builders discover giving customer gifts is not enough to satisfy buyers. Rather, builders need to create home-buying experiences tailored to individual lifestyles and and wow buyers with personaliz

Customer Satisfaction

Want to Build Defect-Free? This Book's For You

Robert S. Mann's "Defect-Free Buildings: A Construction Manual for Quality Control and Conflict Resolution" defines physical and legal defects, tells builders how to prevent them and trains builders on what to do when disaster strikes.

Customer Satisfaction

The Customer Satisfaction Acid Test

Most home builders are seeing their worst margins in 15 years. Thus builders in America now face the acid test on quality and customer satisfaction, when you can no longer afford to give away

Management

Aim for Avid Buyers

As the home building industry becomes increasingly competitive, our attitude toward customer satisfaction will need to change. Whereas it used to be a major advantage to have satisfied customers, it is now a requirement. The best home builders create avi

Management

Process Improvement Leads to Satisfied Customers

Excellent performance is the result of an excellent process. Take a look at great sports teams. They are hailed for executing the basics at levels higher than the competition, and the best teams always seek ways to get better. They also have leaders who

Customer Satisfaction

T.W. Lewis

T.W. Lewis' excellent customer loyalty ranking helps make it No. 3 out of 41 on the list of top performing builders in the Phoenix market as a higher-end luxury production builder. Homes range between $500,000 and $850,000. The builder delivered 350

Customer Satisfaction

Shea Homes

Shea Homes ranks number four on the list of top performing builders in the Phoenix market. Shea builds homes in a variety of price points, ranging from $200,000 entry-level homes to $1 million luxury houses.

Customer Satisfaction

Farnsworth Development

Farnsworth Development has truly set itself apart as a company that uses customer service to thrive in a hyper-sensitive market. The secret of the company's success is a caring and customer-focused company culture.

Home Builders Institute's Schools to Skills Grant Application Open Through December

As Mortgage Rates Rise, Buyers Lose Purchasing Power

Renters Are Choosing Single-Family Homes for These Features