Customer Satisfaction

One-Stop Shop

The Estridge Companies in mid-February unveiled a design studio and corporate headquarters in an unusual place — a mall — giving the company a new way to brand itself in the communities it serves. And if the concept works the way the firm&#39

Turning Home Buyers Into Partners

Though few home builders see the value in partnering with their customers, those who do have greater customer satisfaction scores and more referral business.

Management

KB Home Nevada - 2006 NHQ Silver Award Winner

Corporate Profile: KB Home Nevada is a division of KB Home. Headquartered in Las Vegas, this division serves the Las Vegas metropolitan market—including a growing number of communities in Summerlin and Henderson—selling and building single fa

Management

Builder SWAT Team

Every business encounters unhappy customers, even when they've received the best service and products available. For home builders, these potentially hostile homebuyers can present serious problems. Enter the Builder SWAT Tea

Customer Satisfaction

Customer Feedback: The Test Kitchen

A lot of home builders are giving themselves heartburn by insisting on more survey responses when accurate results can be obtained from a much smaller number of returned questionnaires. Why the focus on quantity vs. quality?

Management

The Customer Delight Honor Roll

Find out about five home builders that get customer satisfaction right. If you have not yet spent time on the J. D. Power public Web site and perused the rankings by builder and by city, you should. The data is both fascinating and revealing.

Management

If You Can't Give Me All 6's

Customer satisfaction surveys are so popular because they provide valuable insights for companies looking for ways to improve customer relations

Dial showing range of happy to unhappy customer feedback

Customer Satisfaction

How to Lose a Happy Customer

A sad story about how a builder goes to the trouble to find a great piece of land, build a good house, do all of the hard stuff well, then blows it over four or five details

Business Management

Home Building: Are These Transactions or Relationships?

Is home building a transaction environment or a relationship business? Talk to a lot of new-home buyers and they make clear it's a totally transaction business

Customer Satisfaction

Manage the Expectations

Understanding and managing customer expectation is one of the biggest factors in buyer satisfaction.

Home Builders Institute's Schools to Skills Grant Application Open Through December

As Mortgage Rates Rise, Buyers Lose Purchasing Power

Renters Are Choosing Single-Family Homes for These Features